Terms of Service

Last Updated: April 2026

Welcome to Velmorna. This website is operated by Velmorna. Throughout the site, the terms “we”, “us” and “our” refer to Velmorna. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.

  • Payment Method: We exclusively accept payments through PayPal.
  • Transaction Security: All transactions are processed over secure, SSL-encrypted connections. We do not store your financial information on our servers.
  • Order Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

3. PRODUCTS AND PRICING

  • U.S. Market Only: Our products and services are intended exclusively for customers within the 48 contiguous United States.
  • Price Transparency: All prices displayed on our website are inclusive of sales tax. The price you see on the product page is the price you pay, plus any applicable shipping fees as detailed in our Shipping Policy.
  • Shipping Origin: All orders are fulfilled and dispatched from our California Fulfillment Center.

4. SHIPPING AND DELIVERY

Your use of our service is also governed by our Shipping Policy, which outlines our 1-2 business day handling time and 5-7 business day transit time. Please ensure your shipping address is accurate; we are not liable for misdelivery due to incorrect information provided at checkout.

5. RETURNS AND REFUNDS

Our Return & Refund Policy governs all returns. We offer a 30-day return window. Please note that we do not charge restocking fees, but a flat fee of $4.50 will be deducted from refunds for personal-reason returns to cover the cost of the prepaid return label.

6. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.

7. LIMITATION OF LIABILITY

Velmorna does not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall Velmorna, our directors, officers, or employees be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind.

8. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States and the State of California, consistent with our target market and fulfillment operations.

9. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

10. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

  • Brand Name: Velmorna
  • Company Name: Shanghai Yiyiyun Trading Co., Ltd.
  • Corporate Office (China): No. 629 Changzhong Road, Fengxian District, Shanghai, 201400, China
  • Fulfillment Center (USA): 2228 Edwards Ave, South El Monte, CA 91733, USA
  • Email: info@velmorna.com
  • Phone: +852 64076469