Contact information

We would love to hear from you! AtVelmorna, providing exceptional customer service is our top priority. Whether you have a question about our products, need assistance with your order, or simply want to share your feedback, our team is here to help.

How Can We Assist You Today?
For the fastest response, please reach out to us via email or phone during our business hours. We strive to respond to all inquiries within24 hourson business days.

Customer Support Contact
Email: info@velmorna.com
(Our support team monitors this email to ensure your concerns are addressed promptly.)
Customer Support Phone: +852 3524 8866
(International support line - Mon-Fri, 9:00 AM - 5:00 PM HKT)
Response Time: Within 24 hours (Monday - Friday)

Our Locations
To provide a seamless shopping experience for our American customers, we operate via a global structure consisting of our corporate headquarters and a dedicated local fulfillment center.
1. Fulfillment Center (USA)
This is our primary domestic shipping facility where all U.S. orders are dispatched.
Address: 2228 Edwards Ave, South El Monte, CA 91733, USA
2. Corporate Headquarters (China)
For administrative, legal, and management inquiries, please contact our head office.
Company Name: Shanghai Yiyiyun Trading Co., Ltd.
Address: No. 629 Changzhong Road, Fengxian District, Shanghai, 201400, China

Quick Support Links
Shipping Info: All U.S. orders are delivered within 5-7 business days from our California warehouse.
Easy Returns: If you are not satisfied, we offer a 30-day return policy with prepaid labels. Please contact us first to receive return instructions.
Safe Payment: We exclusively use PayPal and SSL encryption to ensure your transactions are 100% secure.